customer

“Big props to Rocket.net: after I offloaded my images to S3 and told them I no longer needed the $60 1TB bandwidth add-on, they refunded the charge they'd levied a few days ago. Their customer service is amazing”

“ICYMI: Sierra is raising $950 million at a $15.8 billion valuation: The customer service AI startup reached $150 million in annual recurring revenue in its first eight quarters”

“Discord needs a competitor that does almost the same exact shit, maybe with a few extra bells and whistles, but isnt going to try to ID you and also has actual human customer support. It should be illegal to not have a person that actually speaks with complainants.”

“Day 4: Create a before-and-after narrative based on the customer's journey. Day 5: Summarize the testimonial as a checklist or lesson. Day 6: Share a related insight from your own experience. Day 7: Revisit the original testimonial with a fresh angle. (2/3)”

“One customer testimonial can anchor an entire week of social proof content. Here is the framework we use. Day 1: Publish the testimonial verbatim. Day 2: Extract a single benefit and expand it into a tip. Day 3: Rephrase the testimonial as a question to spark conversation. (1/3)”

“Agentic AI, fraud, and the fight for customer loyalty is.gd/1QMdic”

“That increased the customer base along that block by more than triple. But somehow people still think cars bring customers.”

“Making money implies there is a customer willing and able to pay. Once you stop hiring goobers, once you reduce your eventual customer base and your customers’ customer base etc. You break the circle of the economy and you can’t make money.”

“𝗦𝗶𝗲𝗿𝗿𝗮 𝗿𝗮𝗶𝘀𝗲𝘀 $𝟵𝟱𝟬𝗠 𝗮𝘀 𝘁𝗵𝗲 𝗿𝗮𝗰𝗲 𝘁𝗼 𝗼𝘄𝗻 𝗲𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗔𝗜 𝗴𝗲𝘁𝘀 𝘀𝗲𝗿𝗶𝗼𝘂𝘀 The raise gives Sierra more than $1 billion to work with — capital the company says it will use to become the "global standard" for AI-powered customer experiences.”

“Life should be simple and fashionable. Writing novels and shit is a way to gain a living. - John Ashbery, “My Own Best Customer””